RIDER SHACK | Privacy Policy
Rider Shack respects the privacy of our customers and is committed to providing excellent customer service while ensuring the protection of your personal information. This Privacy and Cookie Policy describes how we collect, use, disclose, safeguard, and manage your personal data when you visit or make a purchase from our website (www.ridershack.com) or interact with our other platforms (collectively referred to as the “Platforms”).
By using our Platforms, you consent to the collection, use, and transfer of your personal information as described in this policy.
Effective Date: October 10, 2024
1. Data Controller
Rider Shack is the data controller for any personal information you provide to us. Our contact details are as follows:
- Email: info@ridershack.com
- Phone: 310-821-7873
- Address: 13211 W Washington Blvd, Los Angeles, CA 90066, USA
2. Information We Collect
We collect both personal and non-personal information when you interact with our Platforms. This includes, but is not limited to:
- Personal Information: Name, email address, phone number, billing and shipping address, payment information, IP address, and any other details required to complete a purchase or provide customer service.
- Non-Personal Information: Browser type, device details, IP address, cookies, and browsing data such as the pages you visited and features you used on our website.
We collect this information in the following ways:
- Registration: When you create an account, you may provide us with your name, email address, and phone number.
- Purchases: To process your orders, we collect payment details and shipping addresses.
- Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience and collect information about your usage.
- Social Media and Feedback: If you connect with us via social media platforms or submit feedback, your social profile details and feedback will be collected.
For more information on cookies, please refer to our Cookies Policy below.
3. How We Use Your Information
We use your personal information for various business purposes, including:
- Processing and fulfilling orders
- Communicating order updates and responding to inquiries
- Sending promotional emails (you can opt out at any time by clicking the "unsubscribe" link in these emails)
- Improving our website functionality and customer experience
- Complying with legal obligations and safeguarding our business
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party service providers that assist us in processing payments, fulfilling orders, and providing customer service.
- Marketing Partners: We may share non-personal data with marketing partners to offer relevant promotions or advertising.
- Legal Requirements: We may disclose information as required by law, court order, or government regulation.
5. How to Exercise Your Right to Opt Out
At any time, you can exercise your right to opt out of our collection, use, or sharing of your personal information for certain purposes. Here’s how:
- Opting Out of Emails: You can opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any promotional email from us.
- Opting Out of Data Sharing: Send us an email at info@ridershack.com or call 310-821-7873. Include "Opt-Out Request" in the subject line.
- Opting Out via Browser: Manage cookie preferences through your browser settings. See our Cookies Policy below for details.
Upon receiving your request, we will process it within a reasonable timeframe.
6. Your Rights and Choices
California Residents (CCPA): You have rights such as requesting to know what data we collect, requesting deletion, and opting out of data sharing.
European Union Residents (GDPR): You can access, correct, or delete your data and request restrictions on processing.
Contact us at info@ridershack.com to exercise your rights.
8. Changes to This Privacy Policy
We may update this policy periodically. Check back for updates.
