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RIDER SHACK

   

SHIPPING & DELIVERY

Most orders are shipped within 24 hours of being received. Occasionally items get out of stock. If it is going to be a short wait, like a few days, we will hold your order and ship all items together. If it's going to be a week+ back ordered, we will contact you with the status and ship the other items.

*$4.99 Economy Shipping
Items will ship either via Fedex or USPS. Excludes oversized (but not limited to) items like surfboards and board bags. Also excludes expedited charges. Only available in the continental US.

**FREE SHIPPING ON ORDERS OVER $49
Items will ship either via Fedex or USPS. Excludes oversized (but not limited to) items like surfboards and board bags. Also excludes expedited charges. Only available in the continental US. Returned items will be charged original shipping fee.

***Surfboard & Oversized Item Shipping

Surfboards & some oversized items require an additional shipping fee. These items will ship via Fedex ground. Below is a list of the rates for shipping these items.

Surfboards 4'-7' $99.99 (continental USA only) $149.99 (AK, HI,)

Surfboards 7'1-10' $175 (continental USA only) $249.99 (AK, HI,)

Boardbags $15 (continental USA only) $49.99 (AK, HI,)

****Live Shipping Rates for expidited shipping

SHIPPING RATES are live and can be obtained by placing the items you want in the cart and entering your zip code. You will be quoted rates from FedEx and USPS.

We are proud to support multiple shipping addresses! That means you can buy multiple items and ship to multiple addresses! You will see this prompt at checkout. Surf's up!

NOTICE: Due to the high amount of fraud, we DO NOT ship to USA freight forwarding addresses. We will cancel your order. Thank you for understanding. Please contact us if you have any questions about international shipping.


PRICE MATCH GUARANTEE

Shop with piece of mind. Rider Shack is commited to offering you the best products & services at the best prices. We would love to earn your business & will gladly match our competitors prices.

1. Item must be in stock, be same model & same year 

2. Price matching is not valid with other offers/discounts. We cannot price match an item and then apply your discount to the new price. We will apply whichever will give you the lower price.

3. We do not price match shipping charges.

4. We reserve the right to decline to price match an item at our discretion.

5. We do not match other retailers' percent off sales.

6. We will only price match with other authorized dealers of the brand you wish to match that are located within the US.

7. We do not match prices listed on auction sites or club membership sites.


SPECIAL ORDER ITEMS

Special orders can take anywhere from 5-12 business days to arrive on your doorstep. An item that is Special Order will be noted so in the product description. These items can be certain or custom surfboards, travel board bags and other things.


PAYMENT OPTIONS

RIDER SHACK gladly accepts the following forms of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal (online only)

We do not accept checks or money orders in-store or online. 


RETURNS & REPLACEMENTS

60 days!!! New, unopened, unused and unworn items with original tags attached must be returned within 60 days of the purchase. RIDER SHACK will issue a full refund minus shipping costs in the original form of payment within 14 business days of receiving returned item.

Sale items are returnable and must be unopened, unused and unworn with original tags attached and returned within 15 days of the date customer received. RIDER SHACK will issue a full store credit minus shipping costs.

Special Orders are items not normally stocked by RIDER SHACK, therefore we do not accept returns unless the item is defective.

Defective items can be returned for exchange within 60 days of the date customer received. RIDER SHACK will issue a refund on return shipping costs within 60 business days of receiving defective item.

RIDER SHACK recommends that returned items be shipped via a trackable post like FedEx Ground, UPS or USPS with Delivery Confirmation, fully insured. RIDER SHACK is not responsible for any damages or losses through shipping.

All Surfboard sales are final no returns will be accepted.

For returns, you will need to obtain a return authorization number. Contact us at 310-821-SURF (7873), toll-free at 1-877-57-SHACK (74225), or send us an email through our contact page to request a return authorization number and instructions. 


ORDERING IS EASY!

You can place your order securely online or call us at 310-821-SURF (7873) or toll-free 1-877-57-SHACK (74225) and one of our representatives would be happy to assist you. You can also shop in person at our retail location in Los Angeles.

We are proud to support multiple shipping addresses! That means you can buy multiple items and ship to multiple addresses! You will see this prompt at checkout. Surf's up!